Terms & Conditions
These terms for the Hire Goods and Equipment (the ‘Agreement to Hire”) is an agreement by you the Hirer to hire from the Owner the Goods and Equipment agreed for the Hire Fee for those Goods and Equipment, be that agreement made by SMS, email, Instagram/Facebook direct message or any other method of communication. If an agreement to hire is made it will, with the Owner’s Standard Terms and Conditions, constitute the contract between the Owner and you the Hirer for the hire of the Goods and Equipment ordered. Conditions of Hire
The hiring of equipment is done on a first to book basis. To secure the equipment for your booking a deposit needs to be paid by the due date given and an original term and conditions to be signed and returned to the Hire Company. Should both these not be done by the due date the Hire Company has the right to hire any equipment to another client. Hiring of the equipment will begin from the commencement date specified by the hire company and shall be collected or returned to the hire company by the date specified by the hire company. Any extension of the period needs to be agreed to by the hire company and may incur additional fees.
A standard hire is based on delivery the day of the event date at a specified and agreed time between both parties (or day before event if explicitly agreed upon between both parties) and return on the day of the event at a specified and agreed upon time between both parties ( or the day after the event date if agreed between both parties). Delays in returning the equipment or having equipment ready for collection will incur a late fee of 25% of the total order per day (unless otherwise agreed by the hire company). The hire company will issue the client an invoice which is payable within 7 days (the client may also pay the difference in cash upon return of the equipment).
Hire of equipment and services for a specified event date will not be confirmed until a 50% non-refundable deposit (50% if the total booking amount including delivery and setup charges) has been paid and a signed and completed booking form returned to the hire company within 3 days of client receiving invoice. Until the deposit has been received, the hire company reserves the right to liaise with other clients for the same event date and equipment. Please check before making a deposit to ensure the desired event date is still available. By paying a deposit and returning the signed booking form and contract, the client understands and agrees to the Terms & Conditions of hire.
The final balance of the invoice is due 14 days prior to the agreed date of delivery. These funds may be transferred via direct deposit, Stripe or PayPal. Equipment will not be released to the client until full payment has been received. The final balance must be cleared in the hire company’s account prior to collection (please note that this may require you to transfer at least 3 days prior). Last minute bookings which result in event date being within 14 days of booking, must be paid for before the equipment is removed from the premises. By making full payment the client understands and agrees to the terms and conditions of the hire company.
A non-refundable deposit is required to secure all bookings. This deposit is taken from the total amount owing. When a deposit is taken, the hire company no longer takes bookings for the items and time slot on the requested date, and will begin designing, sourcing and preparing for the booked event. In the event of cancellation by the client within 2 weeks of the event date, any payments made are non-refundable and retained by the hire company. (Excluding the 50% non-refundable deposit), payments made towards the cancelled event may be stored as a credit on the clients' account and can be applied to another event within 12 months. In the unlikely event (excluding COVID-19 as below) that the hire company is not able to provide the client with the agreed equipment due to unforeseen circumstances, the client will be refunded any monies paid in full.
Due to the uncertainty surrounding the COVID-19 situation, and as restrictions can be imposed at an hour’s notice, no refunds will be offered for sudden cancellations, however we are happy to work with you to postpone your event and reorganise for a later date, or to retain any monies paid as a credit towards a future event within the next 12 months. Unfortunately due to the amount of time designing, sourcing and money that goes into preparing your events prior to the actual day, we cannot afford to be out of pocket returning money for cancelled events.
The hire company reserves the right to request a security bond to cover any equipment. The bond and amount will be determined by individual booking requirements. Any damaged, missing, very unclean items will be charged at full replacement cost and/or cleaning cost will then be deducted from the bond amount.
If simply do not have the time to hand wash or clean the items we happy to take care of the dirty work for you. In this case, please scrape all surfaces clean before repackaging. The clean up service will need to be requested at the time of booking and will be charged at 25% of the value of the total hiring charge (excluding delivery fees). Items still need to be packed and ready to go as the items will be washed offsite at the hire company’s premises (this is not a cleaning of venue service). If a cleaning service was not requested at the time of booking, and the equipment is not returned in its original (clean) condition, the client will be charged at 25% of the total hire to wash it. The hire company will issue the client an invoice which is payable within 7 days (the client may also pay in cash upon return of the equipment).
The hire company’s equipment shall be delivered to the client in a clean and well maintained condition. It is the clients responsibility to notify the hire company should the equipment not be in a satisfactory condition within 2 hours of receiving the equipment. Otherwise any damage or uncleanliness of equipment shall be deemed the clients accountability.
Our props and balloon garlands are water sensitive. If your event is outdoors and rain is expected during your event, we reserve the right to cancel your booking. Please ensure that you have a wet weather venue option. Credits do not apply should weather impact your hire after props have been delivered and setup.
Due to the unpredictability of weather and the sun's impact on balloons, we take no responsibility for the popping or deflation of balloons after set up due to the weather or due to human interference. Our balloons are made from high quality latex and double stuffed to ensure strength and longevity, however are still fragile and susceptible to the elements. All items are final sale.
Damage, Lost or Stolen Equipment
All of our equipment is used on a regular basis. Therefore, reasonable signs of wear and tear are to be expected. The client will be required to inspect the equipment upon delivery to ensure all requested items have been provided and that each piece is in good condition. Please allow time to complete this step upon receiving the equipment. Taking equipment without this check taking place will result in the client being liable for any damage.
Checking stock upon pick up/delivery eliminates the risk of any pieces being missing. If you do not wish to check the stock upon receipt, and there is a problem with an order, it must be brought to the hirer’s attention within 24 hours in writing of receiving the items. The hire company is unable to deal with any problem such as rectifying a shortage or replacing a damaged item unless it is highlighted within this period.
Equipment will also be checked upon return/pick up. If an item is broken, the client is required to carefully collect the broken pieces (where possible) and return to the hire company. If collecting the pieces is not possible (i.e. a shattered glass) the client should take a photo and send to the hire company for records.
If a lost item is located after being paid for, the client may return it to the hire company (in its original state) within 10 days to obtain a refund of the amount paid.
The Hirer consents to The House of Hire use of event photos for marketing purposes provided to The House of Hire whether for profit or not.
The hire company shall in no way be held responsible or accountable for any damage, injury, death or loss of income caused to the client, any third parties or properties due to the hire of equipment or provided services by the hire company. All equipment is hired and is the responsibility of the client until returned to the hire company.
Please note: whole, uninflated, damaged or partial segments of balloons pose a major choking hazard for children and babies. Please ensure children are always supervised whilst around our balloons and that balloons are disposed of responsibly in the bin, and kept out of reach of children.
- Direct Deposit
- Stripe (card payment on invoice)